At YakimaValleyHops.com we make it as easy as possible for you to find the hops you need when you need them. If you have any questions please read through the Frequently Asked Questions below. Or you can always get a hold of us through email or take out a support ticket and we will help you out as quickly as possible.

Frequently Asked Questions

Order Questions
Q: Has my order shipped?
  Click the “My Account / Orders” link at the top right hand side of our site to check your orders status.
Q:How do I change quantities or cancel an item in my order?
  Click the “My Account / Orders” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Q:How do I track my order?
  Click the “My Account / Orders” link at the top right hand side of our site to track your order.
Q:My order never arrived.
  Click the “My Account / Orders” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Q:An item is missing from my shipment.
  Click the “My Account / Orders” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Q:When will my backorder arrive?
 

We do not ship backorders. If a product is out of stock, please check back or get a hold of us.
Q: How do I return an item or order?
  We apologize if you received the incorrect item or if you are not entirely satisfied with the product, but we will work quickly to rectify the situation.

Please contact us at info@yakimavalleyhops.com or call our office during business hours at 208.649.4677(HOPS) Monday through Friday 9am – 5pm PST.

If you are concerned about a package damaged in transit, there is no need to worry. Hops are hardy little buggers so you don’t need to fret about them losing quality or potency. There has been plenty of published research showing that it takes a month or more of exposure to the ambient environment for any noticeable degradation (see below for link to research publication).
However, we want to ensure you are happy with our product and are more than willing to replace the hops or credit your account. Please let us know and thank you for your order!

Here are some scientific papers on hop stability and storage:
(1) S.T. Likens, G.B. Nickerson, and C.E. Zimmerman, “An Index of Deterioration in Hops (Humulus Lupus),” American Society of Brewing Chemists Proceedings (American Society of Brewing Chemists, St. Paul, Minnesota, 1970). 68-74.
(2) R.N. Skinner, R.P. Hildebrand, and B.J. Clarke, “The Effects of Storage Temperature on the Stability of the Alpha-Acids Content of Baled Hops,” J. Inst. Brewing 83, 290-294 (2002)
(3) R. Foster and G. Nickerson, “Changes in Hop Oil Content and Hoppiness Potential (Sigma) During Hop Aging,” J. Am. Soc. Brew. Chem. 43, 127 (1985).
(4) C.P. Green, “Kinetics of Hop Storage,” J. Inst. Brewing 84, 312-314 (2010)
My Account Help
How do I create an account?
  1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping Policy
Q: What are my responsibilities as the buyer?
  Please understand that it is your responsibility to request any necessary documents or paperwork to properly import into your country and clear customs. You are also responsible for all additional taxes and fees that might be incurred by the shipper or customs.
Q: What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Q:When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Q: What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy. 
Q: Do you ship to my country?
  Please create an account by clicking the “My Account / Order” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Pricing, billing, and paperwork
Q: Do I have to pay sales tax?
  Yes. Sales tax will be calculated based on your shipping address.
Q:I have a question on my charges.
  Click the “My Account / Orders” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Q:I need a copy of my receipt/invoice.
  Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
Q:When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
Q: When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).
Accordion Panel
Q: How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
Q:How do I find my product?
  To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
Q: How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Q: How do I use a coupon?
  After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.